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Services and Support

Services Included

  • Pre Installation Consultation and Site Survey.
  • Installation.
  • User/Application and Technical Training by Factory Trained Engineers.
  • Warranty, Post warranty Maintenance and Corrective Service.
  • Provision and Stocking of a wide range of OEM Spare Parts.
  • Equipment Tracking

Frequently Asked Questions

  1. What is Shiffa Healthcare all about?
    Shiffa Healthcare is a provider of Medicine, chemicals, Reagents, medical equipments and consumables. 
  1. What solutions do you give?
    Total hospital solutions including Bio Medical Engineering. We do supplies to Hospitals, Clinics, Dispensaries, NGO’s, Research& Medical Training institutes, Universities, Laboratories, Pharmacies and Private Medical Practitioners.
  1. How can I get a quotation?
    Call +254 710 579 178 and speak to any of our sales rep or our telesales team. You may also click Contact Us for details of other means of contacting us.
  1. What's you market reach?
    Shiffa healthcare  has offices in Kenya, with prospects of setting base in other east and central African countries. OurMarket cover though already extends as far to East and Central Africa.
  1. Kindly give relevant information pertaining delivery?
    If order placed before 3Pm delivery is on the same day else delivery will be done the following business day. Upcountry delivery will be done following business day through securicor or courier of choice.
  1. Kindly give relevant information pertaining payment terms?
    If you have an account with us, we give credit period of 30 days from invoice date. If you do not have an account with us we need a bankers cheque or cash.
  1. Do you provide backup services?
    We have a team of Bio Medical engineers who install, train and service the equipments after purchase. We do service and maintain medical equipmentswhich were not supplied by Shiffa healthcare. Contact our Bio Medical Engineering depart for a service contract.

 

 

 


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